ALICIA MIRANDA

Thursday, April 17, 2014

USPS phone customer service sucks

I've been waiting for a package and was expected to be delivered by the 12th. Well... it is now the 17th and no package yet. So I call my local post office and I get a message that, she won't be back 'till Monday, today is Thursday. and recommended to call the national # which is 1800.275.8777. And because I have no other alternative, I call the freaking #. It was so anoying, it was so hard to get an agent, the robot agent, didn't understand what I was saying, and kept insisting I was saying something else. I'm not trying to track a package, because I could do that online. What I want to know, is what happened to it and why is not getting to its final destination. So I wanted to speak to an agent, but the Robot keep asking why, so I'm repeatedly saying "Lost Package", "Lost Delivery", Agent, and Robot representative just keeps repeating a cycle or options that I am not requesting. So I just kept saying "Agent" over and over again, and finally I'm on hold to speak to one after ten minutes. So I've been on the phone and still no human.

No wonder why they are going out of business.

Tuesday, April 1, 2014

No more cds for new printers

I'm a printer-holic. Not a year goes buy without buying a new printer or two or three. This year I bought the Brother Laserjet Priter HL-2270DW. I love the compact desktop printers that Brother makes. Specially this buy. Because it has automatic duplex and its wireless. Although I don't have it hook up as wireless, I'm still using USB cable to connect to it, I'm loving it so far.

But what I noticed with this purchase, is when I plugged it to my hp laptop, my pc didn't prompt for me to install the sofware using the CD that came with it. It automatically did it for me. I'm like, "WOW!", so I'm thinking, maybe because it's Windows 8.1, so I tried my Window 7 desktop printer and Eureka!, it works also without the need of software installation. I love it. No more collecting these CDs for printer softwares.